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Intake Case Manager in New York at Services for the UnderServed

Date Posted: 4/13/2019

Job Snapshot

Job Description

Position Overview

Under the supervision of the Assistant Program director, the Intake Case Manager job tasks include: 
  • Screens and assesses applicants applying for Homebase Services.
  • Serves as the primary initial SUS contact point for Homebase applicants
  • Navigates applicants for program services through intake process, documentation standards and necessary supports.
  • Conduct intake and follow-up appointments with program applicants in person, and if necessary in the field at Department of Homeless Services (DHS) installations, homeless shelters and other outreach/recruitment locations.
  • Understand and communicate the programs’ eligibility and admission criteria.
  • Demonstrate sound understanding of Homebase
  • Assess households’ immediate service needs, providing referrals when necessary for immediate services.
  • Document intake screenings and maintain records for each applicant and enrolled participant in DHS CARES.
  • Collect required documentation for program enrollment and scan documents for digital archiving.
  • Assist applicants with obtaining necessary financial documentation for program enrollment.
  • Participate in team meetings.      
  • Prepare formal letters and enclosures for distribution to applicants and referral sources.    
  • Completion of other tasks as assigned by manager.
  • Additional duties as assigned by program leadership.


  • Bachelor’s Degree in Human Service or related field or High School Diploma or GED with a minimum of 2 years applicable experience
  • Working knowledge of homelessness, substance abuse, criminal justice, HIV/AIDS
  • Strong computer skills and knowledge of Microsoft Office applications.
  • Bilingual or multi-lingual preferred.

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays