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Case Manager, Re-entry in Brooklyn at Services for the UnderServed

Date Posted: 1/9/2019

Job Snapshot

Job Description

Position Overview

The Case Manager will;
  • Provide direct case management services to assigned caseload
  • Develop and monitor individual service plans in conjunction with agency consumers and other related individuals as indicated.
  • Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network.
  • Assist agency consumers with problem solving and crisis intervention.
  • Accompany agency consumers on medical, psychiatric, and entitlements appointments as necessary.
  • Act as advocate for consumer as appropriate; encourage and support self- advocacy.
  • Identification of and hands on assistance and/or referral in addressing problems in daily living skills.
  • Conduct regular apartment inspections as outlined by SUS and government funders to Support Facilities Management staff in ensuring maintenance of standards.
  • Communicate with Superintendents/Building Management to have apartment repairs rectified.
  • Monitor and follow up on work orders until completion.
  • Supportive counseling to agency consumers as needed.
  • Minimum of monthly face to face visits as well as hospital visits, as necessary.
  • Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care.
  • Contact ICM, Parole Officers and other external providers to collaborate on on-going care.
  • Liaison to community based services and groups including civic, social service government, and business organizations.
  • Attend Criminal Court proceedings to provide advocacy as needed.
  • Documentation of all services in compliance with agency standards.
  • Ensure the appropriate reporting, filing and follow-up of incidents involving Mental Health Services clients and/or staff.
  • Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings.
  • Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action.


  • Five years’ experience in a Human Services related field
  • Two years supervisory experience is preferred not required 
  • Direct service experience with individuals with mental illness, substance use disorder and/or a history of homelessness required
  • Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred 
  • Computer literate, Microsoft Office Suite, AWARDS. Bilingual English/Spanish preferred.
  • Valid NYS driver’s license preferred, not required.

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays