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Case Manager in New York at Services for the UnderServed

Date Posted: 3/12/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing.  
  • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals
  • Meet weekly with client to assist with the achievement of individual service plan goals
  • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions
  • Document case management activities in accordance with agency and funding source guidelines and procedures
  • Achieve monthly placement quota, as assigned
  • Facilitate workshops, groups and escort clients as applicable
  • Attend staff meetings and trainings to enhance skills that are related to job function
  • Must be able to work flexible, alternate schedules
  • Perform other related duties
Benefits Overview:
We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Bachelors preferred
  • Associates considered with 3 years of experience working with homeless population
  • Bilingual preferred
  • Basic Computer Skills
  • The candidate should be able to read documents for analytical purposes