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Case Manager in Bronx at Services for the UnderServed

Date Posted: 4/10/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 40 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
We’re a nonprofit with a staff of 2,400 that provides $200 million in services. Our efforts are supported by various local, state and federal government entities as well as foundations, corporations and individual donors. Most importantly, our vision allows us to deliver the same quality of services to one individual or to thousands. No challenge is beyond our scope.
Position Overview:
The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing. 
Key Responsibilities:
  •  Provides direct case management services to 15-20 clients.
  • • Provide oversight, case management to remaining PMI/ATI cases not directly assigned
    • Conduct psychosocial assessment, if required.
    • Prepare treatment/service plan.
    • Conduct group services that relate to PMI/ATI Goals: HIV, Financial Planning & Family Reunification.
    • Coordinate on-site and off-site referrals.
    • Maintain communications with Parole officer and/or court personnel, attorneys, etc., if required.
    • Write and submit monthly court feedback.
    • Assign and coordinator client/family to the appropriate services.
    • Attend interdisciplinary team meetings, case conferences.
    • Monitor clients’ progress and ensure that court mandates are met.
    • Submit accurate and timely monthly tracking sheets as required by contract.
    • Track client milestones and outcomes to ensure contract objectives are met.
    • Collaborate with all appropriate staff to ensure targets are met for contract compliance.
    • Attend and participate in monthly ATI meetings.
    • Perform other tasks or duties as required.
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; transportation plan; generous paid vacations and agency holidays.


• CASAC, CASAC-T or related degree.
• Bi-lingual (Spanish/English)/bi-cultural.
• Direct experience in providing clients services to ATI population
• Knowledge of the complex interaction of multiple factors of substance abuse and mental health preferred with sensitivity to cultural and gender specific issues with both individual and families.
• Knowledge of Criminal Justice and related system, policies and procedures.

• Basic computer skills required for tracking contractual targets.