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Case Manager in New York at Services for the UnderServed

Date Posted: 9/10/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 40 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
We’re a nonprofit with a staff of 2,400 that provides $200 million in services. Our efforts are supported by various local, state and federal government entities as well as foundations, corporations and individual donors. Most importantly, our vision allows us to deliver the same quality of services to one individual or to thousands. No challenge is beyond our scope.
Position Overview:
The Case Manager assesses clients’ needs, plans a course of action, links client to services and monitors progress. S/he must assure clients receive appropriate information and referrals to obtain and maintain housing. 
Key Responsibilities:
  • Conduct intake and assessment process to orient client to the program and develop individual service plan reflecting assessment needs and goals
  • Meet weekly with client to assist with the achievement of individual service plan goals
  • Provide crisis intervention, aggressive and supportive counseling to strengthen clients’ ability to make appropriate life decisions
  • Document case management activities in accordance with agency and funding source guidelines and procedures
  • Achieve monthly placement quota, as assigned
  • Facilitate workshops, groups and escort clients as applicable
  • Attend staff meetings and trainings to enhance skills that are related to job function
  • Must be able to work flexible, alternate schedules
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; transportation plan; generous paid vacations and agency holidays.


  • Bachelors preferred, with minimum 1 year experience in Case Management (internships accepted)
  • Associates considered with 3 years of experience working with homeless population
  • Knowledge of women’s and mental health issues, addiction and homelessness.
  • Bilingual English/Spanish required.
  • Basic Computer Skills
  • The candidate should be able to read documents for analytical purposes.

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.