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Desk Security in Bronx at Services for the UnderServed

Date Posted: 2/28/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
The Desk Security will be responsible for:
  • Responsible for ensuring a safe environment and that tenants are adhering to House Rules and program policies
  • Monitor surveillance systems
  • Act as role model to tenants and encourage program participation
  • Provide necessary support to residents for a variety of issues
  • Make hourly observation rounds and document in the communication log
  • Communicate incidents to supervisory staff via written incident reports and communication log
  • Attend staff meetings
  • Provides frontline crisis intervention
  • Answer phones and route calls as needed
  • Ensure reception area is tidy
  • Performs other duties as requested by supervisor


  • HS Diploma or GED required
  • 1-2 years of experience in a community based, residential program required
  • Security experience strongly preferred; CCTV, rounds of the facility
  • De-escalation skills and familiarity with treatment setting strongly preferred