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Entitlements Director in New York at Services for the UnderServed

Date Posted: 5/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position Overview

Company Overview:  Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
Position Summary: The Entitlements Director is responsible for ensuring individuals/consumers in the Behavioral Health, Developmental Disabilities, Urgent Housing and Substance Treatment Programs obtain and maintain their Entitlements.   
Essential Job Functions:
  • Conduct periodic audit of entitlements charts (electronic and paper)
  • Ensures resolution of all entitlements issues such as Medicaid billing, exceptions codes, Social Security Administration and SNAP denials
  • Report outstanding/unresolved entitlements and rental arrears
  • Develop tracking system to ensure staff are submitting re-determination and re-certification of benefits as per regulatory guidelines
  • Ensure accurate Medicaid numbers are submitted and check requests are timely and uniformed manner
  • Ensure all consumers are eligible for entitlements before admission to SUS
  • Provide Finance Department with all new consumers benefits income status regularly
  • Oversee process by which staff escort consumers to various government and city agencies
  • Oversee correspondence with various agencies and consumers
  • Process appeals and pursues legal channels to obtain funding for consumers who have been denied entitlements
  • Represent consumer and agency at consumer administrative hearings
  • Keep abreast of public policy issues and new developments in the field
  • Attend information trainings and seminars to remain current on trends and entitlements system changes
  • Regularly required to travel to sites in and outside the organization
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • Bachelor's Degree require; Master's Degree preferred, but not required  
  • Experience working in the Behavioral Health, Developmental Disabilities, Urgent Housing and Substance Treatment Programs/field
  • Minimum four years of experience in HRA Public Assistance,  Food Stamp, Medicaid, managed care plans, Supplemental Social Income (SSI), Social Security Disability Insurance (SSDI) application process and regulations
  • Demonstrated experience in effective communication, proficient computer skills, organization and multitasking. 
Managerial Skills
  • A self-starter with sound decision making abilities in unexpected and challenging situations, deadlines and emergencies.
  • Able to prioritize, organize and multitask
  • Willingness to initiate new ideas.
  • Foster a positive work environment
  • Effective supervisory and communication skills
  • Proficient computer, verbal and written skills
  • Conduct performance reviews of staff and reinforce departmental policies and procedures
  • Review and approve time off requests
  • Ensure efficient record keeping, charting and storage by the team (electronic and physical)
  • Provide coaching and mentoring to promote professional growth and career development
  • Escalate issues to VP of Entitlements as appropriate      
  • Supports the mission and vision of SUS and its core values.
  • Safeguard protected information, ensuring adherence to state/federal regulations and agency policies/procedures.
  • May be assigned other tasks and duties reasonably related to the job responsibilities