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Health Navigator in New York at Services for the UnderServed

Date Posted: 8/8/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
The Health Navigator will provide direct support to three general population shelters in Upper Manhattan and the Bronx. This role augments and supports the on-site shelter case management staff. The Navigator will work with Shelter staff to identify unmet needs among shelter residents help to develop outreach plans to engage identified shelter residents, engage shelter residents in supplementary services.  He/she will accompany shelter clients to medical appointments, lab work and other medical tests.  The Navigator will coordinate care with all medical providers and assist in having prescriptions filled.  The Navigator will advocate on behalf of consumer regarding medical treatment as needed. This role is comprised of 50% field work.


  • Associate’s Degree in Social Services or Health Care required. Bachelor’s Degree preferred.
  • Experience with Substance Use population
  • Preference is given to those who have at least two years of experience working on a multi-disciplinary team in a medical, residential, or outreach setting with people with serious, chronic illness.
  • Previous experience with homeless population required
  • Ability to work independently and as part of a team, to assist adults of diverse ethnicities, backgrounds, ages, and sexual preferences
  • Bilingual English/Spanish preferred
  • Evening and weekend hours may be required

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.