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Homebase Case Manager - Bilingual English/Spanish required in New York at Services for the UnderServed

Date Posted: 7/24/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 40 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
We’re a nonprofit with a staff of 2,400 that provides $200 million in services. Our efforts are supported by various local, state and federal government entities as well as foundations, corporations and individual donors. Most importantly, our vision allows us to deliver the same quality of services to one individual or to thousands. No challenge is beyond our scope.
Position Overview:
Under the supervision of the Senior Case Manager, the Case Manager provides case management to individuals and families in need of homeless prevention services. He/she will oversee case management for program participants and their families which include arranging, coordinating, monitoring and preparing and submitting Financial Assistance Requests on behalf of program participants. Advocate on behalf of program participants to ensure they receive work support services such as rental assistance, food stamps, Medicaid, subsidized childcare, etc. Promote linkage with other service providers that will help participants obtain and maintain housing stability.
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; transportation plan; generous paid vacations and agency holidays.


  • BS in related field and one year of qualifying experience OR
  • AA degree in related field and two years of qualifying experience
  • Bilingual English / Spanish preferred
  • Excellent case management skills
  • Position requires energy and interest for home visits, case finding and outreach
  • Experience working with substance abuse, homelessness, families and groups
  • Excellent written and oral communication skills
  • Basic computer skills

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.