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Peer Specialist in New York at Services for the UnderServed

Date Posted: 3/13/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
  • Promote problem solving and decision making skill development, particularly in the areas of drug use, sexual risk reduction, symptom management, and medication treatment.
  • Participate in peer support group and raise participant awareness of existing services, pathways to recovery and help them to remove barriers that exist for access to services and supportive housing.
  • Establish and maintain appropriate staff/consumer boundaries and direct consumers to the appropriate staff or department in order to address their needs.
  • Provide guidance and information to consumers around the daily activity schedule, House Rules, Program Policies and Procedures, Grievance Procedures, and Client Rights.
  • Monitor consumer behavior to ensure compliance with House Rules, Program Policies, and Procedures.
  • Accompany and escort clients to appointments.
  • Maintain that client information is confidential and adhere to procedures pertaining to compliance with HIPAA Privacy Regulations.
  • Build rapport and utilize motivational interviewing strategies to support vulnerable people with moving through the stages of change and accepting an offer of housing.
  • Participate in and assist in monitoring activity in the shelter and the consumers in the facility.
  • Provide guidance to consumers in proper upkeep of living quarters, personal hygiene and grooming, attendance at meals, medication adherence, and participation in group activities.
  • Assist in Residential Aide duties and with special events.
  • Participate in and collaborate to develop a group schedule and curriculum
  • Respond to crisis and emergency situations and contact the appropriate authorities as needed.
  • Assist House Managers with fire drills and building evacuations during emergencies and provide consumer with fire safety and prevention information as needed.
  • Participate in ongoing individual supervision, team meetings, and internal/external trainings as appropriate.
  • Adhere to on call system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
  • Maintain CPR/ First Aid Certification.
  • A work schedule that includes weekend and evening hours will be required. Additional shifts required as needed.
  • Perform other duties related to the program as delegated.


  • High School Diploma or GED or 2 years of experience working in a large residential/institutional setting with a special needs population is required.
  • Strong interpersonal and organizational skills required.
  • Must have patience, creativity, flexibility, compassion, and sensitivity to persons with mental health and substance abuse issues and criminal court involvement.