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Program Coordinator, START in Brooklyn at Services for the UnderServed

Date Posted: 9/26/2018

Job Snapshot

Job Description

Position Overview

The START Coordinator will provide community-based crisis intervnetion and prevention services for individuals with intellectional and developmental disabilities and mental health needs.
Daily OnCall Responsibilities: All coordinators will be OnCall approximately 3 times each month and back up at least 3 times per month based on the needs of the program.   There may be times due to vacations, illness, holidays when OnCall responsibilities may increase to 4 times each month to meet the needs of the program.
Weekend OnCall responsibilities: All coordinators will be on a weekend (Friday 9:00 am to Monday 9:00 am) OnCall rotation approximately every 6-10 weeks. There may be times due to vacations, illness, holidays, when weekend OnCall responsibilities may be less than 6 weeks based on the needs of the program. 
  • Must work a designated number of hours each week
  • Participate in didactic trainings and additional trainings as required
  • Provide systemic consultation
  • Participate in National Center for START Services trainings and events
  • Prepare agendas and document outcomes for individual mentoring sessions held with Center for START Services
  • Maintain linkages and relationships with community partners
  • Assist with referrals for consultation and treatment as needed
  • Ensure the coordination of support meetings and crisis plan development for individuals served through START
  • Participate in recurring meetings with START leadership, clinical team, and Resource Center program
  • Provide home visits and visits to day and vocational settings as needed
  • Develop Comprehensive Service Evaluations, Cross-System Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for Resource Center admissions or inpatient hospital admissions and any other applicable documentation of services provided
  • Maintain an active caseload of individuals referred for START Services (variability occurs depending on activity level of cases and the project scope)
  • Provide on-call support on a rotational basis as part of a START Team
    Participate in the START Network, which brings together projects from across North America through an online resource center, conference calls, select study groups and a meeting at an annual conference as recommended
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays


  • A Bachelor’s Degree in Social Work, Psychology, Counseling or other Human Service field with 5 years’ experience working with people who have IDD and mental health and/or challenging behavior needs is acceptable.
  • Independent and organized work skills along with communication and writing skills are necessary
  • Experience working with families and individuals
  • Ability to complete START Coordinator Certification within 12 months following employment (May be 18 months for part-time coordinators)

Company Overview

Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island.