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Program Director, Homeless Services Brooklyn in Brooklyn at Services for the UnderServed

Date Posted: 2/28/2018

Job Snapshot

Job Description

Position Overview

Services for the UnderServed (SUS) is a New York-based nonprofit organization that provides housing and support services to 25,000 individuals and their families living in New York City and Long Island.  SUS believes every New Yorker has the right to lead a life of purpose.
For more than 35 years, SUS has been transforming this belief into reality by working as an advocate for people with life circumstances marked by intellectual/developmental disability, behavioral health challenges, poverty, & histories of incarceration and/or trauma.
We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances. Our commitment to continuous quality improvement impacts the lives of our clients and communities while contributing to the development of our employees.
In this role the Program Director will:
  • Manage and monitor all aspects of program start-up based on DHS contractual requirements and SUS guidelines.
  • Manage and monitor daily program operations of 151 bed men’s mental health shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.
  • Manage and monitor ongoing expenditures, resource allocation, and utilization.
  • Complete written reports to division management, SUS executive management, and funding source/s as required; program progress and highlights, consumer census, housing and employment placement, staffing, and service utilization.
  • Provide supervision, guidance, and performance evaluations to Director of Social Services, Facility Manager, and the Food Service Director and Administrative Assistant
  • Develop administrative program guidelines and protocols as appropriate.
  • Assist in the development of job skills training curriculums suitable to the population served.
  • Develop program policy & procedures governing the provision of services to consumers and day to day program operations.
  • Enforce corporate compliance protocols, SUS employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
  • Develop and maintains a crisis/incident management system.
  • Ensure all health and safety guidelines including staff CPR/First AID Certifications, and TB testing are all in compliance.
  • Maintains our CPR/ First Aid Certification on annual basis.
  • Monitor the integrity of consumer data and ensures that internal chart reviews are conducted on a consistent and regular basis.
  • Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitates in-house trainings for staff.
  • Participate in and monitors the recruitment, hiring, and selection of direct care and supervisory personnel.
  • Facilitate periodic staff meetings and case conferences as appropriate.
  • Monitor the provision of and documentation of all services provided to consumers.
  • Participate in division management meetings as needed.
  • On call 24 hours per day and ensure that there is a contingency plan in place.
  • Ensure all interactions support the mission statement and core values of SUS.
  • Additional duties as assigned by the Vice President and Regional Director.
  • A work schedule that includes some weekend and evening hours will be required.


  • Master’s degree in human services, social work, or related field required
  • Five years of management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations
  • Knowledge and experience in NYC Dept. of Homeless Services contract requirements
  • Bilingual preferred